Honest Answers

What exactly is an “AI agent”?

A piece of software that can carry a real job over time — read the things it needs to read, use the tools your business already uses, do its assigned work, and hand the result to a person for approval. A chatbot waits for you to type at it. An agent shows up with the work done. In practice, one agent sorts the morning communications, another tracks exceptions and drafts follow-ups, another prepares routine documents for review. In a property-management deployment that might be late rent and notices; in catering it might be event ops and vendor threads; in professional services it might be intake and status updates. Each has a name, a job description, and a person who reviews its work.

Will this replace my employees?

No, and we won't pitch it that way. What moves to the agents is the repetitive load — the sorting, drafting, tracking, and chasing that eats your team's hours. The judgment calls, the relationships, and anything a customer sees stay with people. In our own business nobody was replaced; the same people got their time back.

What does it actually cost?

The prices are published on the services page, and the menu is short. The Fit Check is $500 flat. If it makes sense to build after that, the cluster work is scoped and billed hourly at $88.88 an hour — you see the scope and the estimated hours in writing before we start. If you want us to stay after it is running, Ongoing Care is $1K–$2.5K a month, month to month. On top of any of that, agents have monthly running costs: software subscriptions and usage, which depend on how much work they do. We put the expected figure in writing in every proposal, before you sign. If a number changes meaningfully, you hear it from us first.

Where does my data go?

Before we build anything, you get a plain-English answer for your specific setup: where each piece of information flows, what stays inside your business, and what touches an outside service. We choose tools whose business terms keep your data out of public model training. The cluster itself is installed on your own Mac — the agents, their memory, and their instructions live on your hardware, not ours.

What happens when an agent makes a mistake?

It will, sometimes — anyone who tells you otherwise is selling something they haven't run. That's why everything consequential passes a human before it goes out: notices, replies, documents, money. In our own operation, some weeks a person catches something an agent got wrong. That's the design working, not failing. The system is built so a mistake costs a correction, not a customer.

What won't you sell us?

A chatbot to face customers who want a human. Automation for a workflow that's too small or too messy to be worth it. Anything the software you already pay for can do — plenty of tools now include AI features you've already bought; we'll tell you to turn those on first. And if a free workshop or your industry association's program covers what you need, we'll point you there and you'll spend nothing with us.

Have you done this for other businesses?

Yes. The honest shape is plural proof, not a single vertical.

A property-management operation on this site has run on agents daily since before this company had a name. Client installs include a Chicago catering company with a deployed agent team we built and trained on their hardware (that engagement is complete), companion systems on owners' own machines, a European climate-systems retailer storefront, and blueprints and discovery for coaching and professional services. Our own products: open tools, iOS and visionOS apps, security and agent infrastructure. See Work.

We start with a $500 Fit Check. Ongoing Care is month to month. Everything we build is yours to keep. Named case studies with numbers appear only with the owner's consent.

What's a “companion” — is that different from the business agents?

Yes. Business agents carry workflows — inboxes, invoices, notices. A companion is personal: one of a kind, with its own name (some choose it themselves in their first conversation), a voice custom-made to your request, a face if you want one, and skills tailored to your life rather than generic features. It lives on your own machine, remembers, and is reachable from your phone anywhere in the world over your own private, encrypted network. We live this way ourselves — the founder's companions have names, voices, and memory built since February 2026 — and the first client companions are already running in their owners' homes.

Are we too small for this?

Maybe — and if so, we'll say exactly that. The Fit Check exists so you can find that out for $500, before anyone builds anything. If it does make sense, the cluster starts small — one companion and one office agent on your own Mac, scoped and billed by the hour — so one workflow can prove itself before you commit to more. Some businesses genuinely aren't ready: too few repeating workflows, everything on paper, or the owner is the whole company. If that's you, the written answer will say “not yet,” and it will say what would have to change.

Do we have to replace our software?

No. Agents work inside the tools you already use — your email, your calendar, your industry software, your spreadsheets. Our own founder-run deployment still uses the industry platform that business already ran on. If a tool change would genuinely help, we'll say so and explain why, but it's never the starting assumption.

Who actually does the work?

George, working with his own agent team. We are small by design — no bench of junior consultants, no handoff to an offshore team after the contract is signed. The person who assesses your business is the person who builds and the person who answers when something needs attention. That caps how many clients we take on at once, and we think that's a feature.

What if we want to stop working with you?

Ongoing Care is billed monthly. If you end it, we hand over documentation and access cleanly — the agents, their instructions, and your data are yours, stated in writing in every proposal. We'd rather earn month thirteen than lock you into it.